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Financial Firms Struggle on Compliance for non-Email Communications

Financial services is perhaps the most regulated sector in industry. SEC, FINRA and Gramm-Leach-Bliley are merely the better known of a raft of regulations. Key to all of them is the requirement to manage and retain communications. But just as regulations tend to increase and become more complex, so too have the different methods of communication that need to be monitored ballooned. What was once just email now includes SMS, public IM, a variety of social media and more. At the same time, regulators are becoming more active.

The 2017 Electronic Communications Compliance Survey (PDF) from Smarsh demonstrates continuing industry concern over its ability to capture and retain relevant staff communications, especially from mobile devices. Interestingly, Europe's GDPR will add to the regulation mix, but will expand the industry coverage from finserv to any organization doing business with Europe. While finserv regulations are concerned with financial data in communications,...(continued)

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