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Inside Google's Global Campaign to Shut Down Phishing - WIRED

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At the beginning of May, a phishing scam flooded the web, disguised as a typical Google Docs request. Some of the emails even appeared to come from acquaintances. If victims clicked through and granted seemingly innocuous permissions, they exposed their entire Gmail account to whoever was behind the scam. It was an explosive scheme. And Google responded in kind.

“We convened what we call a war room,” says Mark Risher, Google’s director of counter-abuse technology. “Basically we pulled people together in a physical room here in Mountain View, California, and we also had experts from many other offices around the company that quickly came together. Each specialty gets called in.”

Unfortunately, that sort of crisis response is all too common for Google. Its massive user base and footprint on the web make its services and customers prominent targets for every imaginable phishing attack, not to mention all the other manner of hacks and assaults. But phishing presents an...(continued)

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