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Incident Response Insights from US Army Medicine CISO

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Breach Preparedness , Data Breach , Governance

The recent Equifax mega-breach demonstrates how essential it is to have a robust, well-tested incident response plan in place that includes a strong public relations component, says Heath Renfrow, CISO at U.S. Army Medicine.

"Your public relations response is just as key as anything when you're dealing with incident response," Renfrow says in an interview with Information Security Media Group. "You've found the flaw. You've brought in a team. You need to have a strong public relations response to save face with your customers and to win back their confidence in the long run."

Equifax faced harsh criticism for its PR missteps after its massive data breach, including its lengthy delay in revealing the breach and the tweeting of information to customers that mistakenly sent them to a phishing site.

Importance of Testing

U.S. Army Medicine, the nation's second largest healthcare provider, conducts frequent live drills to...(continued)

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