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Apple Won't Replace Faulty MacBook Pro Keyboards With Third-Gen Components - Slashdot

After determining that a "small percentage" of 2015-2017 MacBook and MacBook Pro keyboards may experience sticky keys, Apple initiated a Keyboard Service Program. The company has been servicing affected keyboards for free, but the fix doesn't guarantee the problem won't emerge again. The new 2018 MacBook Pros feature third-generation keyboards that are intended to prevent the keys from getting stuck. "For this reason, some customers have been hoping that Apple will start swapping out second-generation keyboards with third-generation keyboards, as part of its service program, but MacRumors has learned that isn't the plan." From the report: When asked if Apple Stores and Apple Authorized Service Providers will be permitted to replace second-generation keyboards on 2016 and 2017 MacBook Pro models with the new third-generation keyboards, if necessary, Apple said, no, the third-generation keyboards are exclusive to the 2018 MacBook Pro. Hopefully, in that case, it means that...(continued)
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