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Domain registrar oversteps taking down Zoho domain, impacts over 30Mil users

Zoho

The domain of India-based software provider Zoho, one of the largest tech companies in the world, was taken offline today for around two hours after the domain registrar overstepped its attributes and took Zoho.com down following a banale phishing complaint.

The downtime resulted in nearly 30 million Zoho users being unable to access Zoho's website, which hosts a boatload of web-based office tools, such as word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, and invoicing applications.

Following the unexpected takedown, Zoho's IT team said on Twitter that it failed to resolve the issue with the customer support staff of TierraNet, the registrar hosting Zoho's main domain.

Zoho representatives said the TierraNet staff proved unbending in regards to its decision to suspend the Zoho domain. The reason TierraNet gave out was that Zoho failed to resolve issues "after...(continued)

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