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NHS 10 – IT 4


Like many people, from time-to-time, we (I) have had cause to call on the NHS to seek care, resolution and treatment for both minor, and serious aliments – in my case the latter. Here, from my own experience with this organisation I can only find praise for their dedication, commitment, professionalism, and the excellent service they supply – and my own position on the NHS is, they are top class, and given the underfunded and political landscape they work within, I can only stand back and look on with admiration.

Where I get frustrated however, is not with the NHS at Hospital level, but with their front-line services at the GP level, and with those who provide the support for systems and infrastructures outside of the medical-device domain – AKA the implementation of IT at the level of community surgeries.

Let me start here with my own experience of my local GP. I was sitting in the GP waiting room when one of the receptionists said, ‘I have just overwritten a record’,...(continued)

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