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Uber: How Not To Handle A Breach


Uber is a company that is embattled on all fronts. From a very public power struggle to labour issues to regulatory challenges to a reportedly toxic culture, Uber sits in a precarious position.

Yesterday, a new strike against the company came to light. In October 2016, Uber was hacked resulting in the exposure of 57 million customer and driver records (name, email, phone number).

An additional 600,000 drivers had their license information exposed in the hack.

The sad reality is that this happens. No defence is perfect. Hackers can and will get through even the best security systems eventually. Security programs must accept that fact and respond to incidents quickly to reduce their impact and plan to recover quickly post-breach.

Covering It Up

In this case, Uber took the worst path possible. They chose not to disclose the breach and paid the cybercriminals responsible $100,000. They then tried to make that payment appear as if it was a bug bounty payment, further muddying...(continued)

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