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Facebook Wanted Banks To Fork Over Customer Data Passing Through Messenger - Slashdot

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An anonymous reader quotes a report from The Verge: For years, Facebook has publicly positioned its Messenger application as a way to connect with friends and as a way to help customers interact directly with businesses. But a new report from The Wall Street Journal today indicates that Facebook also saw its Messenger platform as a siphon for the sensitive financial data of its users, information it would not otherwise have access to unless a customer interacted with, say, a banking institution over chat. In this case, the WSJ report says not only did the banks find Facebook's methods obtrusive, but the companies also pushed back against the social network and, in some cases, moved conversations off Messenger to avoid handing Facebook any sensitive data. Among the financial firms Facebook is said to have argued with about customer data are American Express, Bank of America, and Wells Fargo.

The report says Facebook was interested in helping banks create bots for its...(continued)

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